Attend the Event!

Date: Thursday, March 17th, 2016

Time: 1:00 PM EST

All Rights Reserved. Jacada ® 2016

Presenter: Sheila McGee-Smith

People First

Omnichannel for Customers and Agents

Techniques for providing a more efficient and competitive agent experience through digital transformation strategies

Customer Experience Webinar

Why should you attend this webinar?

  • CTO’s and CIO’s embarking on digital transformation initiatives 
  • VP or Directors of Customer Care or Customer Experience
  • Contact Center Professionals
  • CFO’s interested in cost saving measures


Sheila McGee-Smith, Founder and Principal Analyst of McGee-Smith Analytics will introduce you to the ways and techniques of providing a more efficient and competitive agent experience, how to reduce customer effort, and develop strategies for digital transformation.


Who should attend this webinar?

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and customer experience markets. 
McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.
Ms. McGee-Smith is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market. Her views can be found on Twitter @mcgeesmith and in frequent postings on No Jitter. Ms. McGee-Smith serves as the Contact Center Track Chair for the annual Enterprise Connect show in Orlando

Register for this webinar and receive immediate access to a Q&A session with Ventana Research's Richard Snow as he answers questions around how smart desktops enhance Agent and Customer experiences.

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