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Date: Thursday, March 17th, 2016
Time: 1:00 PM EST
All Rights Reserved. Jacada ® 2016
Presenter: Sheila McGee-Smith
Omnichannel for Customers and Agents
Techniques for providing a more efficient and competitive agent experience through digital transformation strategies
Customer Experience Webinar
Why should you attend this webinar?
Sheila McGee-Smith, Founder and Principal Analyst of McGee-Smith Analytics will introduce you to the ways and techniques of providing a more efficient and competitive agent experience, how to reduce customer effort, and develop strategies for digital transformation.
Who should attend this webinar?
Register for this webinar and receive immediate access to a Q&A session with Ventana Research's Richard Snow as he answers questions around how smart desktops enhance Agent and Customer experiences.